FAQs - Frequently Asked Questions

Frequently Asked Questions (FAQs)

Common Questions About Our Products and Services

Product Questions

Q: What is the minimum order quantity (MOQ)?

A: Our MOQ typically ranges from 50-100 pieces, depending on the product type and customization level. We can work with you to find the best solution for your needs.

Q: What customization options are available?

A: We offer logo embroidery, screen printing, custom colors, materials, patches, labels, and packaging. Our team can discuss your specific requirements.

Q: What materials do you use?

A: We work with various materials including cotton, polyester, mesh, wool, straw, and specialty fabrics. We can recommend the best material for your needs.

Q: Do you provide samples?

A: Yes, we provide samples before mass production. Sample fees are typically refundable with your first order.

Production Questions

Q: How long does production take?

A: Sample production takes 3-5 business days. Mass production takes 7-15 days after sample approval and payment confirmation.

Q: Do you have a factory I can visit?

A: Yes, our production facility is located in Yiwu, China. Factory visits are welcome by appointment.

Q: What quality control measures do you have?

A: We have rigorous QC processes at every stage - material inspection, in-process checks, and final inspection before packing.

Q: Can I track my order?

A: Yes, we provide order tracking information once your shipment is dispatched.

Payment & Shipping Questions

Q: What payment methods do you accept?

A: We accept T/T, L/C, Western Union, and PayPal. Payment terms can be discussed based on order value.

Q: Do you ship worldwide?

A: Yes, we ship globally. Shipping time and cost vary by destination.

Q: What if I'm not satisfied with the quality?

A: Quality issues are rare, but if you encounter any problems, please contact us immediately. We will work to resolve the issue promptly.

Q: Do you offer warranty on products?

A: We stand behind our quality. Any manufacturing defects will be addressed and replaced at no extra cost.

Ordering Questions

Q: How do I place an order?

A: Contact us via email, WeChat, or WhatsApp with your requirements. We'll provide a quote and guide you through the process.

Q: Can I modify my order after confirmation?

A: Changes can be made before production starts. Changes after production begins may incur additional costs.

Q: Do you work with small businesses?

A: Absolutely! We work with businesses of all sizes, from startups to established brands.

Q: Can you help with design?

A: Yes! Our design team can assist with logo placement, color selection, and overall product design.

Still Have Questions?

Don't hesitate to contact us - we're here to help!

  • 📧 Email: hongyuecap@hongyuecap.com
  • 💬 WeChat: 15325988618
  • 📱 WhatsApp: +8615325988618

Contact Us

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