Frequently Asked Questions (FAQs)
Common Questions About Our Products and Services
Product Questions
A: Our MOQ typically ranges from 50-100 pieces, depending on the product type and customization level. We can work with you to find the best solution for your needs.
A: We offer logo embroidery, screen printing, custom colors, materials, patches, labels, and packaging. Our team can discuss your specific requirements.
A: We work with various materials including cotton, polyester, mesh, wool, straw, and specialty fabrics. We can recommend the best material for your needs.
A: Yes, we provide samples before mass production. Sample fees are typically refundable with your first order.
Production Questions
A: Sample production takes 3-5 business days. Mass production takes 7-15 days after sample approval and payment confirmation.
A: Yes, our production facility is located in Yiwu, China. Factory visits are welcome by appointment.
A: We have rigorous QC processes at every stage - material inspection, in-process checks, and final inspection before packing.
A: Yes, we provide order tracking information once your shipment is dispatched.
Payment & Shipping Questions
A: We accept T/T, L/C, Western Union, and PayPal. Payment terms can be discussed based on order value.
A: Yes, we ship globally. Shipping time and cost vary by destination.
A: Quality issues are rare, but if you encounter any problems, please contact us immediately. We will work to resolve the issue promptly.
A: We stand behind our quality. Any manufacturing defects will be addressed and replaced at no extra cost.
Ordering Questions
A: Contact us via email, WeChat, or WhatsApp with your requirements. We'll provide a quote and guide you through the process.
A: Changes can be made before production starts. Changes after production begins may incur additional costs.
A: Absolutely! We work with businesses of all sizes, from startups to established brands.
A: Yes! Our design team can assist with logo placement, color selection, and overall product design.
Still Have Questions?
Don't hesitate to contact us - we're here to help!
- 📧 Email: hongyuecap@hongyuecap.com
- 💬 WeChat: 15325988618
- 📱 WhatsApp: +8615325988618